Privacy Policy

At Rockingham Castle, protecting your personal data is a matter of the utmost importance.

In brief summary of our privacy policy:

  • We do not sell, trade, or otherwise transfer the information you share to outside parties, with the exception of trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  • We will not use your information to contact you with marketing or promotional materials without evidence of explicit consent.

Find further information in the full policy, outlined on this page.

Rockingham Castle is registered with the Information Commissioner’s Office in accordance with the Data Protection Act and General Data Protection Regulation. Our reference number is Z9167821, and our Data Protection Officer, Katie Callaghan, can be contacted by emailing estateoffice@rockinghamcastle.com.

 

What information do we collect?

We collect information from you when you fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

 

  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)

We will not contact you with marketing or promotional emails without explicit consent. If you wish to unsubscribe, please contact our Data Protection Officer, Katie Callaghan estateoffice@rockinghamcastle.com

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database, only to be accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

You have the right to complain to the Information Commissioner’s Office if you believe there to be a problem in the way we are handling your data.

 

If you would like to withdraw your consent to be contacted by Rockingham Castle, please email estateoffice@rockinghamcastle.com or write to our Estate Office at: Rockingham Castle, Market Harborough, Leicestershire, LE16 8TH

 

Do we use cookies?

Yes.

 

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser, capturing and remembering certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

Google Analytics

This website uses Google Analytics to help analyze how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Rockingham Castle.

 

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

For more information about Google Analytics, view their terms of service here: http://www.google.com/intl/en_uk/analytics/tos.html

 

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Childrens’ Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Currencies

All prices are in £ (Pound) Sterling.

 

Ticket Policy

  1. Once purchased, tickets cannot be exchanged, refunded, or returned.
  2. Once you have printed or received your tickets, please keep them in a safe place “as we cannot accept duplicates, copies or other alternative tickets of any kind.”
  3. Unlawful resale or attempted unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
  4. All prices are correct at the time of publishing. However, they are subject to change without prior notice.
  5. Visitors are reminded that for technical or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. Rockingham Castle reserves the right to change the programme of  attractions and entertainment if at any time it is deemed necessary or appropriate to do so.
  6. All guests visiting Rockingham Castle must have a valid entrance ticket.
  7. Rockingham Castle reserves the right, at its absolute discretion, to refuse entry or admission.

 

Refund Policy

For any goods sold online (eg. Guide Books) you have the right to cancel your contract with us within 7 days. If you do cancel your order, goods must be returned in original packaging and condition at the expense of the customer, you will then have your payment returned.

Please note: Once purchased, tickets cannot be exchanged, refunded, or returned.

 

Your Consent

By using our site, you consent to our websites privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

 

Disclaimer of Liability

 

Except for the negligence of the Organiser and his agents or others for whom in law they are responsible, the Organiser does not accept responsibility in respect of any accident, illness or disease caused to or suffered by any horse, owner, competitor, spectator, sponsor, exhibitor and other present at the site of the Event and their property and accoutrements. The Organisers reserve the right to refuse admission to the Park to any person, or withdraw permission at any time to remain in the park and shall not be required to give a reason for any such action.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

The Estate Office
Rockingham Castle
Market Harborough
Leicestershire
LE16 8TH

Telephone: 01536 770240 | Fax: 01536 771692 | Email: estateoffice@rockinghamcastle.com

View the map showing our location

If you have questions concerning our privacy policy, please use our contact us to discuss them.

Rockingham Horse Trials Full Terms and Conditions for Competitions

  1. This Promotion is open to residents of the United Kingdom aged 18 or over, excluding employees of the Promoter, its agents and anyone professionally associated with this Promotion.
  2. No purchase necessary; however, internet access and a public Facebook and Instagram account required.
  3. Promotion Period: The promotion starts at 19:00 GMT on 24thDecember 2019 and ends at 23:59 GMT on 31st December 2019 inclusive.
  4. To Enter:
  5. Log into your Facebook account (or create one for free) on your phone or tablet.
    Visit the Rockingham Horse Trials Facebook page, find the promotional post and comment underneath it with who you would like to take to Rockingham Horse Trials 2019.Then visit the Rockingham Horse Trials Instagram page (@rockinghamhorsetrials) and follow it.

Entrants will need to ensure their Facebook and Instagram accounts are set to “Public” for the duration of the Promotion and remains so for a minimum of 10 working days following the end of the Promotion Period.

  1. A maximum of 1 entry is permitted per person during the Promotion Period.
  2. The Prize: One winner will win a Season Ticket for either two adults or a family of four which provides admittance to Rockingham Castle for all of 2020, including entry to all events at the castle and free entry to the horse trials on all days.
  3. Further Prize Details and Conditions:
    a. The winner will have the choice of either a season pass for two adults or a family pass for 2020.  b. The full list of events at the castle in 2020 are as follows:
    i.  Children’s Easter Hunt – 12th & 13th April
    ii. Rockingham Castle Horse Trials – 17th – 19th May
    iii. Jousting & Medieval Living History Camp – 21st June
    iv. Rockingham Castle Food & Drink Fair – 18th & 19th July
    v. Vikings of Middle England – 30th & 31st August
    vi. Halloween Fun (Dates tbc)
    vii. Victorian Christmas (Dates tbc)c. All events are subject to weather conditions and other external factors, and The Promoter reserves the right to cancel any of the events in any extenuating circumstances.
    d. The pass can also be used on normal Castle open days throughout the open season.
    e. The pass will not be valid for admission for the following events in 2020:
    viii. Mothers Day Afternoon Tea, 22nd March
    ix. Murder Mystery Evening, 3rd April
    x. Fathers Day Breakfast, 21st June
    xi. The Rockingham Fair, 27th and 28th June
    xii. Luna Flix Outdoor Cinema, 4th and 5th Septemberf. For the avoidance of doubt, the Prize does not include travel/transportation, accommodation, food, beverages, souvenirs, gratuities, car parking charges, excess baggage, additional excursions and attractions or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
    g. The winner and their guest must abide by and are subject to the Castle’s terms and conditions and behave in a manner suitable to the venue at all times.
    h. The winner is responsible for the behaviour of themselves and their guests whilst taking the Prize. The Promoter reserves the right in its absolute discretion to exclude the winner and/or their guests from participation in any aspect of the Prize if any party fails to comply with the directions of the Promoter or any companies associated with the Prize or if the winner and/or their guests act in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, anti-social in any manner or which causes a disturbance or nuisance to others.
    i. Rockingham Castle has facilities available for those with wheelchair or similar access needs. However, the winner must note that due to the outdoor nature of the event, access may be difficult, and event staff will endeavour to assist as much as possible.
  4. Winner Selection: One winner will be randomly selected from all valid entries received during the Promotion Period. The prize draw will be conducted within 5 working days of the end of the Promotion Period.
  5. Winner Notification: The winner will be contacted via a direct message to the Facebook account they entered on within 5 working days of Winner Selection and will be required to respond to confirm eligibility and acceptance of the Prize, within 14 days of initial contact. In the event that the winner does not respond to the initial contact within 14 days, the Promoter reserves the right to disqualify the winner. If the winner is disqualified, the Promoter reserves the right to award the prize to a reserve selected in the same manner. Reserve winners may have less time to respond.
  6. Prize Acceptance:The winner will be contacted within 14 days of acceptance of the Prize to arrange its fulfilment. In the unlikely event that they haven’t been contacted, the winner will have a further 14 days to inform the Promoter by direct messaging Rockingham Horse Trials’ Facebook Page from the account that was used to enter. In the event that the winner does not inform the Promoter within this time frame, the Promoter will reserve the right to not reissue the prize or limit its value at their sole discretion.
  7. Moderation: The Promoter reserves the right to reject entries which, in the reasonable opinion of the Promoter:
    1. are in breach of the Terms and Conditions
    2. contain any content that is offensive, obscene, sexual, derogatory, defamatory, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, which could reflect negatively upon the name, reputation or goodwill of the Promoter or any brand partner, or which is otherwise unsuitable for publication.
    3. contains or refers to any third-party brand or reference any third-party names, logos and/or trademarks;
    4. promotes any political agenda.
  8. Provided no objection is received, the surname and county of residence of the winner will be made available by emailing horsetrials@rockinghamcastle.com one month after the close of the Promoter, for a period of 5 weeks. The winner may object to their surname or county of residence being published or request for the amount of information being published to be reduced during the Winner Notification process. Without prejudice, the Promoter will provide this information to the Advertising Standards Authority on reasonable request.
  9. The Prize is not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation. If for any reason any element of the Prize is not available, the Promoter reserves the right, at its sole discretion to substitute another prize for it, of equal or greater value.
  10. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.
  11. No responsibility can be taken for entries which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. Proof of sending will not be accepted as proof of receipt. The Promoter does not guarantee continuous or secure access to Facebook or Instagram.
  12. This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. You understand that you are providing your information to the Promoter and not to Facebook or Instagram, and that Facebook and Instagram have no liability for any element of this Promotion.
  13. The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the Prize, except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.
  14. An entry must be made directly by the individual entering the Promotion. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries submitted by macros or other automated means together with entries which do not satisfy the requirements of these Terms & Conditions in full will be disqualified and will be not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that participant’s entries into the Promotion in a way that is not consistent with the rules of the Promotion, that entrant’s entries will be disqualified and any Prize awarded will be void.
  15. Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.
  16. The Promoter may refuse to award a Prize in the event of any winner’s fraud, dishonesty, breach or non-entitlement under these Terms & Conditions or seek recovery of its value if the Prize has been awarded.
  17. Any and all personal data supplied for the running of this Promotion will be used solely for the purpose of this Promotion by the Promoter and/or by any agent appointed by it to assist with running the Promotion on behalf of the Promoter and will not be disclosed to a third party for any other purpose unless the participants’ positive consent has been obtained. Participants’ personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.rockinghamcastlehorsetrials.com/privacy-policy/
  18. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.
  19. By entering this Promotion, all participants will be deemed to have agreed to be bound by these Terms & Conditions.
  1. In the event of a discrepancy between these Terms & Conditions and the details in any promotional material, the details in the Terms & Conditions will prevail.
  2. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.                                                                                                                              

Promoter: Rockingham Castle, Market Harborough, Leicestershire, LE16 8TH